Refund policy

Shipping & Returns

Returns

Arm's Reach® offers a 30 day return policy on all unused items. All merchandise must be in its original unopened packaging. All returns must have the order# and/or packing slip included and are subject to a 25% restocking fee. Please contact us in writing at shopifysupport@armsreach.com or at customer service at 805-751-1632 with any questions. Please be advised that we do not accept returns on any mattresses. Any return without an order# will be refused because we will be unable to identify the customer order.

Once the returned item is received, inspected and found to be in acceptable condition, a credit for the merchandise minus the shipping fee will be credited to the original card used at time of purchase. Customer is responsible for all shipping expenses. Freight damage or manufacturing defect will be replaced or repaired promptly by Arm's Reach; once the proper verification is received. This may take up to 10 business days after receiving the product. Once a credit is issued, you will be sent an email. Please be aware that it may take several days for your credit to appear.

Return Address:

Arm's Reach

312 Raleigh Street, Ste#1

Wilmington, NC 28412

 

Shipping

Arm's Reach® Concepts makes every effort to ship your order within 24-48 hours. Please allow 7-10 business days to receive your package. If a shipping error occurs due to incorrect customer input, a surcharge will be applied to deliver the package.

Most items are shipped via UPS; we do not ship to PO Boxes.

Please note: We only ship for free within the continental U.S. For orders being shipped to HI or AK, shipping charges will be charged. Should you want to ship to an APO/FPO address, we can accommodate most requests over the phone.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. CANADIAN CUSTOMERS - please note - due to the lack of bedside sleeper standards in your country, the Versatile™ bassinet is the only co-sleeper bassinet that we currently ship into Canadian territory.

By placing an order with our store you agree to our terms and conditions above.